Have you read Chuvaness' complaint and report on Basement Salon? You should! And you should avoid that place like the plague.
I'll add my own horror story. I went there last April to get my hair cut short. But I'll only share my story now because Chuvaness reminded me of my own bad experience.
First, the reception girls. They crowded the desk and ran around like headless chickens. They also looked irritated when I asked about my appointment. "Ma'am, umupo na lang kayo, okay?"
Okay! So my hubby and I waited. Vince, who gets his haircuts at Jesse Mendez and Bench Fix, thought it was awfully expensive there but I figured he should try a super posh salon. I only go to Louis Phillip Kee Salon--he's the best! He's been doing my hair since 2006 and I trust only him to cut and color my hair. In fact, I believe I totally bloomed when I came to him because I sure looked terrible before! Anyway, because Louis was on leave that day Vince and I wanted a haircut, we decided to go to Basement.
After a few minutes at the sofa by the dark waiting area, a girl told Vince to follow her. Some time after that, same girl said to me, "Ma'am Karen, ready na po yung stylist niyo."
"I'm not Karen. I'm Frances."
"Ah, ganun po ba. Check ko lang ulit."
She came back from the reception desk and said, "Okay, Ma'am Jenny, kayo na po."
"I'm not Jenny. I'm Frances."
She got this "Whatever!" look on her face and said, "Well, ready na po stylist niyo. Please follow me."
So I followed her to a chair. And waited and waited and waited. Then someone came up behind me and said, "Ay, ma'am, shampoo na po." Finally!!!
I followed her to the shampoo chair and she started chatting with the other person shampooing another client's hair. Since my attendant wasn't looking at me, she shampooed my forehead as well!!! My forehead is not even hairy so even if she were blind, she'd know that wasn't my hair anymore. So I called her attention. She laughed and--you'll never believe this--she took the shower head and rinsed my face. As in nalunod na kaya ako! She patted my sputtering face with a towel then wrapped my hair with another. I was so shocked, I couldn't say anything.
Back at my chair, I again waited and waited and waited. When my hair was almost dry, the stylist came. He apologized naman--and me, naku, mag-sorry ka lang at okay na ako. He said Katie Holmes' short hair would look smashing on me. I agreed! So cut, cut, cut.
When he had done half my head, I heard someone say, "Sir XXX, yung client niyo hinahanap kayo." Hmm, diba ako ang client niya? My stylist excused himself and went away... and did not come back for 15 minutes!
When he did finally come back, natawa pa siya, "Ay, tuyo na ang buhok mo! Spray ko lang, ha." Friends, this happened three times. He left me, with my hair unfinished, and came back to spray my almost-dry hair! While I wanted to walk out, I can't! Not with my cut unfinished!!!
Finally, he finished. I looked great. One look at my new cut and I just forgot the whole ordeal. When Vince saw me, he liked my hair, too, and that totally made me happy. Meanwhile, he had no complaints about the service. Buti pa siya. When I did pay for the cuts, the bad service came rushing back to me. My cut was P1,400. Sure, it looked great but for that service?!? No frikkin' way!
My conclusion: While I loved my haircut, I abhorred the service. So I will never go back to Basement Salon Power Plant. This is what happens when you cheat on your real salon--you go slinking back in utter remorse. Louis Phillip Kee, I love you and I will never go to any other salon ever again!